Support services

OnAir, in association with partner organisations, offers a comprehensive range of services that touch on all aspects of certification, installation, activity reporting, maintenance, customer support and training.

Programme management

OnAir assigns a programme manager to each customer. The programme manager is the main point of contact for the airline for the implementation phase as well as for the in-service phase. The programme manager works closely with the airline's team to ensure a successful service launch, coordinating all activities, from service testing to passenger communications. Once a system is operational, the account manager assists the airline on all activities related to the se.

Network operations

The netwrok and services operate 24 hours a day, seven days a week. In the rare case of downtime, OnAir notifies customers of the issue, allowing the airline to manage the maintenance of onboard systems efficiently.
In most cases, we can identify an issue before it has any service impact.

Customer Care

OnAir provides airlines with 'always on' support by email and telephone.

Onboard equipment maintenance support

Depending on the type of solution (linefit, retrofit, STC) OnAir, together with the aircraft and original equipment manufacturers, can propose tailored maintenance solutions to customers.

From the first point of contact with OnAir, right through a system’s lifetime of inflight usage and performance, we are here to give the necessary support demanded by today's aviation industry.