Support services

OnAir, in association with partner organisations, offers a comprehensive range of services that touch on all aspects of certification, installation, activity reporting, maintenance, customer support and training.

Programme management

OnAir assigns a programme manager to each customer. The programme manager is the main point of contact for the airline for the implementation phase as well as for the in-service phase. The programme manager works closely with the airline's team to ensure a successful service launch, coordinating all activities, from service testing to passenger communications. Once a system is operational, the programme manager acts as the account manager and provides the airline with monthly usage and performance reports, which detail all onboard activity relating to the service.

Training provision

Our partner, Airbus, facilitates further training modules through AirBusiness Academy, a global learning platform for developing knowledge, skills and behaviours for Airbus and its community of customers, suppliers and partners worldwide.

Customer Support

For network and satellite link:

The scope of our Customer Support provides 'always on' support (24 hours a day, 7 days a week, 52 weeks a year), via telephone and email. Detailed procedures are in place to respond to any issue within hours, either directly, or via our network of partners.

Onboard equipment maintenance support

Depending on the type of solution (linefit, retrofit, STC) OnAir, together with the aircraft and original equipment manufacturers, can propose tailored maintenance solutions to customers.

From the first point of contact with OnAir, right through a system’s lifetime of inflight usage and performance, we are here to give the necessary support demanded by today's aviation industry.