Technical support

OnAir's customer support programmes are extensive.

For network and satellite link:

The scope of our Customer Support provides 'always on' support (24 hours a day, 7 days a week, 52 weeks a year), via telephone and email. Detailed procedures are in place to respond to any issue within hours, either directly, or via our network of partners.

For onboard equipment maintenance support:

Depending on the type of solution (linefit, retrofit, STC) OnAir, together with the aircraft and original equipment manufacturers, can propose tailored maintenance solutions to customers.

Outage requests are handled with a comprehensive set of procedures

Once contacted by an airline identifying a problem OnAir follows a rigorous set of procedures to notify the customer of an 'unplanned outage'.